top of page

Privacy Policy

Thank you for visiting this website, Holistics by Kay. We care about your privacy and the information that you share with us and want you to understand how we are using and protecting the information that we collect about you.


This privacy notice provides you with details of how we collect and process personal data through your use of our site, Holistics by Kay.

By providing us with information through the contact form you consent to us contacting you using the information provided in order to reply to your query or book an appointment. This information will not be used or shared for marketing purposes unless you have consented to this. By providing us with your data, you also warrant to us that you are 18 years old or older.

Data is only shared as noted below in order for us to process your information.

Khadine Malcolm of Holistics by Kay is the data controller and we are responsible for your personal data (referred to as “we, us, or our in this privacy notice)

Contact details are :


Telephone : 07958 914 867

 What data do we collect, why and how is it processed:

We may collect the following information, depending on the product or service registered for.

  • Name, email address / phone number – via the contact form

  • Transaction details for products/services purchased – if payment made via Paypal

  • IP address, online geographical and website behavioural data

  • Appropriate and necessary health information and GP details. (This type of sensitive information will be collected at the first appointment by the client, you, completing a paper consultation form – therefore this will not be held electronically.)


It is our intention that all information is processed and stored through GDPR-

compliant methods or third parties. Our main third-party processors are included below. (For example, by completing the contact form on our website, your information is processed by Yola, Wix our website provider /host.)

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To check for possible contraindications and to tailor the massage or reflexology treatment to your individual needs.

  • Internal record keeping for tax and insurance purposes.

  • Improve our products and services.

  • Sending email newsletters with information about the business products and services that you have registered for or purchased.

  • Promotions, special offers or market research emails related to products or services that you have registered for or purchased.


Will my data be shared with any third parties?

Some information is shared via third-party organisations. We are committed to ensuring all third-party partners are GDPR compliant and have appropriate Privacy Policies.

At the time of writing these are the third party organisations that we share data with and their own privacy policy for you to look at.

Website & Email

Yola -

Wix -

Payment processors Paypal –

Email newsletter -Mailerlite –


Website cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website (Holistics By Kay) uses the following cookies:

  • One placed and hosted by Yola, to track analytics and provide our users with the analytics dashboard.

  • One placed by Yola, but hosted by, to track aggregate visitor information across Yola-hosted sites.

The analytics cookie When someone visits your website we collect standard internet log information. We do this to find out things such as the number of visitors to your website. We collect this information in a way which does not identify anyone. Analytics information is helpful to website owners as it helps them gauge their site’s success. 

The Quantcast cookie This is a third-party cookie and helps us track traffic across all hosted sites. This helps us to manage server load and ensure that our users’ websites are served up quickly. 

Wix uses cookies form important reasons such as:

  • To provide a great experience for visitors and customers 

  • To identify registered members (users who are registered on site.)

  • To monitor and analyze the performance, operations and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use.

Here's a link to general information on cookies -

Links to external websites

Our website may contain links to other websites. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at their individual privacy statements.

How long will the data be stored for?

In respect of relevant health information and financial transactions which are required by law and by insurance purposes to be kept for 10 years and other data which is not necessary will be deleted after a reasonable time. All data stored will be stored securely, password-protected and stored on GDPR-complaint third-party systems. (Health information in the form of the consultation form is completed in writing and not online.)


 What rights do you have?

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you fill in a form on the website, do not check the box agreeing to being sent any emails.

  • Do not complete certain fields in health questionnaires (please note that failure to disclose relevant health information may affect our ability to provide you with safe and appropriate care, and may result in our refusal to provide you with services).

  • Do not accept cookies on our website (please note that this may affect your user experience of the website)

  • Click the “unsubscribe” link at the bottom of any marketing emails.


We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email We will provide information on all data about you within 30 days.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Deleting your data

If you have previously agreed to us using your personal information for direct marketing purposes, or for usage of products or services, and you would like us to remove your data please email us at and we will remove/delete your data within 30 days.

How can you raise a complaint?

If you have any complaints please email or call 07958 914 987 to register your complaint.

This privacy policy may be updated from time to time so please check back to this website.

25/05/18 updated 2021

bottom of page